Refund & Return Policy

At The Fresh Flours, customer satisfaction is important to us. Due to the perishable nature of our bakery products, we follow a strict but fair Return and Refund Policy as outlined below.

No Returns on Perishable Goods

All bakery items, including cakes, breads, pastries, and desserts, are non-returnable once delivered or collected. This is to ensure food safety and quality standards.

Refund or Replacement Eligibility

Refunds or replacements may be considered only under the following circumstances:

• You received a damaged product
• You received an incorrect item
• The product was spoiled or unfit for consumption at the time of delivery

Any issue must be reported within 24 hours of receiving the order, along with clear photographic evidence.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

• Change of mind after order confirmation
• Taste preferences or personal dissatisfaction
• Incorrect information provided by the customer (address, phone number, delivery date)
• Orders not received due to customer unavailability

Order Cancellations

Once an order is confirmed, it cannot be cancelled as products are prepared fresh and often customized.

Refund Process

If your refund request is approved:

• Refunds will be processed using the original payment method
• Processing time may take 5–10 business days, depending on your bank or payment provider

Late or Missing Refunds

If you have not received your refund within the stated time:

• Please check with your bank or payment provider first
• Then contact us using the details below

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: thefreshflours@gmail.com
Website: https://thefreshflours.com