Terms & Conditions
Terms & Conditions Please read the Terms of Use & Disclaimer before utilizing this website. This agreement between you and www.thefreshflours.com states that the terms and conditions under which you may use this website and receive services include processing and delivering product orders. Please note that special terms for www.thefreshflours.com customers are included at the end of this agreement, and, where valid, those terms complement or, to the degree that they are incoherent, surpass these mentioned terms. Your use of the site and www.thefreshflours.com services comprises your agreement to the terms and conditions as below. If you do not consent with all of the terms and conditions, do not use the site or services by www.thefreshflours.com. If you have any related queries or questions about this agreement or the website, you can call our Customer Service team at +1 (423) 664-3353. You may print a copy of this website page utilizing the print feature in the browser. It is the customer’s accountability to visit the “Terms and Conditions” link placed at the bottom of our home page to check the most recent version of this website page. You may utilize your browser to take the print of these copies of any restructured Terms and Conditions.
Disclaimer:
Images are only for your shopping experience and may differ from the actual product or item. Thanks for selecting www.thefreshflours.com to serve your grocery requirements. Our team works thoroughly to make sure we choose the finest of the products for you and ship them. Enabling Local deliveries, our delivery associates try to deliver in the swiftest manner possible. Please answer our calls for a fast fulfillment procedure of your order. Delivery times rely on volumes and traffic scenarios, and we do our best to provide orders as soon as we can. Our delivery associates may OR may not connect with you when en-route, so be sure to have a pick-up person OR assign someone to answer at the door when our delivery associates visit you. Failure to assigning a person at the door or no-show while delivery authorizes our delivery associates for a drop-off of the product order or bring back the order.
Information we collect from you:
When you use our site, we collect and store your personal information which is offered. Our prime goal in doing so is to offer you a secure, well-organized, smooth, and personalized experience. This allows us to deliver services that most likely meet your requirements, and to tailor our site to make your experience safe and simpler. While doing the same, we gather personal information from you that we consider essential for attaining this purpose. We may automatedly track definite information about you as per your behavior on our site. We use these details to do internal research on users' interests, demographics, and behavior to enhance understanding, protecting, and serving our users. These details are compiled and analyzed on an aggregated basis. These details may comprise the URL that you came from, which URL you subsequently go to, whether this URL is on our website portal or not, your browser details, and your IP address. If you transact with us through our site, we gather some added information, such as the billing address, a debit / credit card number and the debit / credit card expiration date and/ or payment instrument information. We gather personally identifiable details (name, email address, contact number, payment details, etc.) from you when you create an account with us. Correction should be: We gather but don't store credit/debit card information.
Use of customer information:
We use your provided details for marketing purposes and don’t sell it to anyone. We utilize data collection devices such as "cookies" on some of the pages of the site to assist analyze our web page flow, measure marketing, and promotional effectiveness, and enable trust and safety.
Return Policy:
Returns not accepted. Due to COVID-19, we will not be able to process any returns currently. We will closely monitor the situation and will change the policy as conditions improve. If you require returning a product, Contact Us with your order number and information about the item you would like to return us. We will respond swiftly with needed instructions on how to return products from your order.
Order Fulfillment:
We will substitute similar quality items from top brands if your ordered item is not available or out of stock. Please mention in your comments when you place orders if you don’t want a replacement. We reserve limits on items short in the stock.
Refunds:
Returns not accepted. Refunds will be made through gift vouchers and they will be non-refundable. Due to some reasons you don’t view the refund, please send us an email at thefreshflours@gmail.com, and we will inspect the reason for hindrance.
Shipping and Delivery:
Shipping and Delivery time depends on our workload, working environments and applicable government laws at the time of preparing your order. We will inform you of above average delays in your order processing via text/call/email.
Satisfaction:
User satisfaction is our top priority. For any complaints or issues, please email us at thefreshflours@gmail.com.